LOKEARCHERY 100% Satisfaction Guarantee
At LOKEARCHERY, our customers are always our top priority. We empower our employees to be experts in their stores to exceed our customers' needs and expectations. Our goal is to be the best retailer in the eyes of our customers and employees. That's why LOKEARCHERY.com and each of our stores are ready to provide you with the LOKEARCHERY 100% Satisfaction Guarantee. If you are not completely satisfied with your purchase, we will exchange it or refund your money.
How long do I have to return or exchange an item?
At LOKEARCHERY, we offer a 100% satisfaction guarantee. With our customer-friendly policy, if you are not satisfied with our item or we sent you the wrong item, please call or email us immediately and you can enjoy a hassle-free return within 30 days of purchase. We are committed to ensuring that you receive products that meet your expectations and needs.
After submitting this return request, Customer Service will contact you to provide additional information related to your return. If your return is authorized, you will receive a return shipment number and shipping instructions. Packages without a number will not be accepted. Any remaining balance after the exchanged item will be charged to the card you used for the original order. Once your return arrives with us, please allow 3-10 days for processing.
Are there any restrictions on returns or exchanges?
Returns or exchanges are subject to the following guidelines:
- Shipping charges will not be refunded.
- Items must be returned in the same condition as they were received by the carrier. We acknowledge that some items may be damaged between acceptance by the carrier and final delivery. If you receive an item that is damaged during shipping, please take photos of the damaged item and the condition of the package upon arrival and contact our LOKEARCHERY Customer Service Team.
- Returns must be unused, new, and in original sealed manufacturer packaging (including foam/packaging materials, plastic bags, accessories, all parts, screws, tools, manuals, warranty cards, registration information, etc.).
- Special or personalized orders, discontinued products, special sale items, "cut arrows/shafts", etc. are not returnable under any circumstances unless the item is being replaced due to a product defect
- Our acceptance of UPS/USPS packages does not constitute approval of the item for return. Returns are approved at our sole discretion to confirm the item's condition and returnability. Returns received after 30 days will be subject to a 20% restocking fee.
- Items returned without original packaging and/or showing any signs of use, installation or wear will be subject to a 20% restocking fee or may be rejected entirely depending on the severity of the wear. LOKECHERYArchery reserves the right to refuse the return of any used, damaged or unsellable product for any reason
- Return shipping charges will only be refunded if an error was made by LOKEARCHERY. All COD orders sent to LOCHEARCHERY will be refused and returned to sender.