Order tracking

FAQS

Our customer support is available Monday to Friday Average answer time: 24h

Your package is currently in transit normally.

For international shipments, tracking updates may pause for several days while the parcel is:

waiting for airline space
going through customs
being transferred to the local carrier

This is very common with USPS / international logistics and does not mean the package is lost. Tracking usually updates again once the parcel arrives in your country.

If there is still no update after 7 business days, please contact us again and we will investigate for you.

Best regards,
LOKE Support

Tracking says delivered ,but i didn't receive my package?

We’re sorry to hear that.

Please first check:

your mailbox
front/back door
neighbors or apartment office
local USPS/UPS office

Sometimes carriers mark packages as delivered 1–2 days before the actual delivery.

If you still cannot locate the package after 48 hours, please contact us with:

your order number
shipping address
tracking number

We’ll gladly assist you further.

Best regards,
LOKE Team

How long will shipping take to the USA/EUROPE?

Most orders are processed within 1–2 business days In Local inventory.
But if you are not purchasing local inventory

Estimated delivery times:

USA: 15–30 business days
Europe: 10–25 business days
Canada/Australia: 8–18 business days

Please note:
During holidays, customs inspections, or high shipping seasons, delivery may take slightly longer.

Thank you for your patience and support!

Why tracking says"customs clearance" for days. what should i do?

No worries — customs processing is a normal part of international shipping.

Packages may remain in customs for several days depending on:

local customs workload
import inspections
holidays
country-specific regulations

Most parcels clear automatically without any action needed.

We recommend waiting a few more business days for the next tracking update.

If customs requires additional information, the carrier may contact you directly.

Best regards,
LOKE Support

About shipping address ,can i change it?

Yes — if your order has not been shipped yet, we can help update the address.

Please send us:

your order number
correct shipping address
phone number

As noted in our shipping policy, address changes are usually possible before the shipping process begins.

Please contact us as soon as possible to avoid shipment delays.

But when your order is already on its way, I'm sorry but I'm not sure if the address can be changed successfully. Please prepare to go to the wrong address to collect the package.

Do ineed to pay customs duties or import taxes?

Import duties and taxes depend on your country’s customs regulations.

According to our logistics policy, customs duties and import taxes are the responsibility of the customer if applicable.

Most orders arrive without issues, but occasionally customs may charge local import fees.
Because we will make low value declarations, but sometimes customs inspections are strict, so you need to cooperate with customs to provide various information and pay taxes in order to receive the package.

The specific situation depends on: Import duties and taxes depend on your country's customs regulations

Best regards,
LOKE Support

My package was returned to sender,what should i do?

Hi,

Thank you for contacting us.

We checked your tracking information, and it appears that the package has been returned during transit by the carrier.

This situation can happen for several reasons, including:

incorrect or incomplete shipping address
failed delivery attempts
package not collected within the carrier’s holding period
customs or local carrier handling issues

📦 Next Steps

Could you please kindly confirm the following details so we can assist you further:

Full shipping address
Zip / postal code
Phone number

🚚 Resolution Options

Once the package returns to our logistics center, we will review the case and offer the best solution for you:

Reshipment of the order (we can arrange a new delivery attempt)
Refund of the product amount (shipping fees may not be refundable depending on carrier conditions)

👉 In cases where the return is caused by carrier-related issues (such as failed local delivery or logistics handling problems), we will be happy to support a re-delivery attempt at no additional cost or at a reduced shipping fee, depending on the situation.

⚠️ Important Note

If the return was caused by an incorrect or incomplete address provided at checkout, the customer may be responsible for the reshipping fee, as the carrier charges for return handling.

We truly appreciate your patience and understanding, and we will do our best to make sure you receive your package as soon as possible.

Best regards,
LOKE Support Team